Practical, adapted, easy and secure services.
Customer Relations Centre
The BICIM Customer Relations Centre is a service enabling BICIM customers to monitor their accounts remotely by simply calling: (+223) 20 70 07 00.
Benefits
- Convenience,
- Autonomy,
- Simplicity,
- Free, secure access to your accounts,
- ease of use.
Eligibility
Any BICIM customer with an account can subscribe to this service.
Functionalities
- Balance checking.
- Latest transactions.
- Stop payment on card.
- Make an appointment with a customer adviser.
- Information on products and services.
- Full answers to all your questions.
A single number: (+223) 20 70 07 00 To use the service, customers must have a confidential 8-digit code, which is the key to accessing their accounts. It is therefore strictly personal and confidential and will be requested each time the customer calls to identify him or her. It is communicated to the customer by the manager.
SMS BANK
This product enables customers to monitor their accounts remotely from their mobile phone.
Benefits
- Anticipation, autonomy and flexibility in managing your income,
- Free, secure access to your accounts via your mobile phone,
- Ease of use,
- Tailor-made service: customers choose the frequency of SMS messages,
- No need to visit the bank to monitor your account.
Eligibility
Any individual or professional customer with a CAV.
Functionalities
SMS BANK consists of 8 PUSH alerts enabling the customer to access all the information relating to the operation of this account:
- Balance and last movements alert
- Threshold alert
- Overdraft alert
- Debit operator alert
- Credit operator alert
- Card transaction alert
- Provision of means of payment alert
- Cash remittance alert
Pricing
banking conditions.
AFG Mobile
AFG MOBILE is an Internet portal enabling our customers to monitor their accounts remotely.
The service is accessible via the corporate website www.bicim.ml.
Benefits
- Confidentiality,
- Autonomy,
- Free and secure access to your accounts.
Eligibility
- All individual customers with a CAV and/or CSE.
- Any Professional, Organisation, Institutional or Company customer with a current account.
Main functionalities
- View balance and 30-day account history.
- View upcoming transactions.
- View securities portfolio and valuation.
- View transactions with value dates.
- Transfers from one account to another.
- Transfers to a third party.
- Order chequebook transfers.
- Print RIBs.
- Receive statements in a format that can be used in account reconciliation software.
How to use
- Transfer funds from your CAV to your CSE.
- Transfer funds to third parties.
Mobile application
The Mobile app enables you to stay connected to your accounts at all times, in complete security.
It makes it easier to access your account, track transactions and manage your operations.
Eligibility
Any individual or legal entity with a BICIM cheque account and AFG MOBILE access.
How much does it cost?
The application is free of charge.
How do I access the application?
- Download the BICIM MOBILE application via your App Store or Play store.
- Use your AFG MOBILE access codes to connect.
Benefits
- View all your accounts, current account and contract balances, savings and loans
- View transaction history
- View signatures or reject pending payments
- Issue a bank details form and order your cheque book
- Send transfers between your different accounts or to beneficiary accounts
Mobibank
BICIM’s Bank to Wallet service enables you to make transfers from your BICIM account to your Orange Money and Moov Money mobile accounts using your mobile phone.
- In both directions!
- In real time
- 24/7 (*)
CASH WITHDRAWAL (CASH OUT)
You no longer need to go to the BICIM branch or the Orange Money or Moov Money point of sale to carry out your transactions. You can connect several accounts to your mobile and have access to all Orange Money or Moov Money services.
Visit one of our BICIM branches to sign up for the service!
